Frequently Asked Questions

General

What is e-carsharing?

Carsharing is the fast and flexible form of car rental, which provides the same privileges as having your own car, but at the same time avoiding the costs of ownership. GreenGo is a Hungary based innovative system which was inspired by foreign examples. With the use of a smartphone application (iOS or Android), you can rent the car on a minute-based tariff and can leave it anywhere within the service area.

Why electric cars?

Our mission is to increase the awareness and popularity of electric mobility, the number of cars with ’green’ numberplates, and to call for the increase in developing charging stations in the capital. We hope, that our cars mean more than just one of the means of transportation, because we think of them not just a practical tool, but also as advocates of a greener future.

How does GreenGo differ from traditional car renting?

GreenGo differs in almost every aspect:

  • Minute based fees
  • Rent the cars via a smartphone app
  • Everything can be managed online - even contracting
  • No designated stations to pick-up/drop-off the cars, but you can find them and drop them off anywhere within the service area.

How can I register?

You can become a registered user via our application. Also, you can start your registration procedure on our website, for which you’ll need your driving license (at least one year old) and your ID card. After you provided all the necessary data, upload pictures of each side of your Hungarian driving licence via the application and a selfie. We will check and approve your registration asap, but maximum within 4 working days. You will get an email with good-to-know details when your account is activated. If you get stuck just drop us an email at ugyfelszolgalat@greengo.com and we help you through the registration.

Is it possible to register as a company?

Of course. If your company would spend less than 50.000 HUF a month the same price plans are available as for individuals - so the Green Plus and Green. If you spend more than the above, we suggest you should go for our corporate packages and havediscounts, monthly invoicing and wire transfer possibility. Check out all the prices here.
It is important to note that each user has to register and sign a personal contract as individuals before using the company account! Just like other users, during this they have to provide their personal bank card, not the corporate one. If you wish to receive more information about the conditions, please contact at business@greengo.com!

Who can use it?

GreenGo - as our slogen states - is everyone’s, so mine, yours, ours! The only requirement is a valid, at least one year old driving license, an ID or passport and a bank card.

How do I pay?

The rental fee will be automatically deducted from your bank card after each day you had a rental and you will get your electronic invoice via email.

What is the service area and where can I check it?

Our service area is where you can pick-up and drop-off the cars and can be found in the app – marked as a green area. Of course you can leave the service area during your drive, though you can only park the GreenGo outside the area, finishing your rental is only possible in the area.

Where and how do I find available cars?

All available GreenGos can be found on the main map screen of the application or on our webpage. Select any of the cars and you will see the licence plate number, the current address, the battery charge level and an estimated range which you can achieve with modest driving. Int he application you can either book it by tapping the stopwatch button on the left or start your rental by tapping the padlock button on the right.

How to use

Can I book a GreenGo? How can I extend my booking if I don’t get there in time?

Select the GreenGo on the map and just tap the stopwatch button to book it for 15 minutes – the first 15 is for free. Need more time to get to your GreenGo? Extend your booking for a maximum of additional 11×15 minutes (+165 minutes) for the same amount as your parking fee. We only charge you for those minutes that you have actually used for extension. So if you set your booking for, say, 180 minutes, but you start your rental after 20 minutes, you only have to pay for 5 minutes.
Note: if your booking is cancelled or expires the free booking option will not be available for you for the next 4 hours. During this period you can still book any of the GreenGos, but you have to pay for it.

Can’t find my GreenGo, what should I do?

The GPS location of the car can be inaccurate in narrow streets, so it might happen that your GreenGo is parked a couple of ten meters from the marked location. In case you still can’t find it, just call us at +36 1 999 6469 and we will make the GreenGo visible and audible for you.

I can't start the car. What should I do?

Make sure that the gearshift is in P mode, push down the brake pedal and press the START/STOP button for 2 seconds. You will see a Ready sign flash up on the dashboard indicating you are ready to go.

Radar: what is it good for and how can I use it?

If there are no GreenGos nearby and it is boring to always check the app, the radar is the solution. In the app just tap the 3 circles button on the map to set the area (a circle of 600 m radius at most), a minimum required battery charge level and a timeframe you want and if a proper GreenGo appears there, we notify you with a push message.

It is my first ride and I need help!

You can find many useful information about first steps, parking, rental starting and closing processes here in the Help menu or on our website at the How to use? section. If you still have any difficulties do not hesitate to call our 24/7 technical helpdesk at +36 1 999 6469.

How can I start my rental?

Select the GreenGo you want to rent in the app. If you want to make absolutely sure the car will still be there when you get there, book it by clicking the clock icon on the left. The first 15 minutes of booking is free but you can always extend your booking time. (For more information on booking: How does the booking work? How many minutes are free? How can I extend my booking?) Once you get to the car, open the app again and enter your 4-digit PIN. (Hint: next time you can start your rental with a fingerprint or face ID, just enable the biometric identification.) Now you can inspect the exterior of the car and report any possible damages. (More info: Why should I take photos before and after my rental?) To open the car, you need to enable location information on your phone. Once you’re settled in the driving seat, look around, don't forget the rear seats, report the interior condition of the car, buckle your seatbelt and go! Don’t worry, the application helps you with all the steps related to renting, and you can always find more information in the Help / How to start vehicle menu if needed.

Why should I take photos before and after my rental? How is it protecting me?

You have to take photos of the car at the beginning and at the end of your rental through our app. This is how you can prove the condition of the GreenGo before and after your journey which is utterly important. If you skip these steps you risk to be charged for damages or cleanings you aren’t responsible for. If you find any damage to the car when you start your rental, take a photo of it through the app so we know the damage was already there before the car was opened. If you decide not to take any photos you indicate that the car was in perfect condition. In the next step, you also have the opportunity to evaluate the interior of the car so if you find some dirt, garbage, fur, mud, etc in the car, take a photo! 

You have to take 4 pictures with the application of all four sides of the GreenGo within 5 minutes of finishing your rental, to show the condition you left the car in. Pay special attention that the pictures prove that the car is undamaged and you used it appropriately, please make sure that the pictures show the car's license plate too. This is also extremely important as it shows that the GreenGo was intact when you left it. Doing so would make it a cakewalk to tell whether an expensive damage occurred during or after your rental. Note that if you fail to do so, we will cap you to 30 000 Ft. (Contract conditions and data management)

Obviously, the rating of the exterior of the car is not part of your rental, therefore you won’t be charged for these minutes.

I keep pressing the START/STOP button but the car will not start. What should I do?

Make sure that the gearshift is in P mode and while pushing the brake pedal and press the START/STOP button for 2 seconds. You will see a Ready sign flash up on the dashboard indicating you are ready to go. Since being an electric car don’t expect any engine sound. Won’t start anyway? Call our technical helpdesk at +36 1 999 6469 and we help you through.

What to do if I have to stop for a while (e.g. grocery shopping) and I would like to continue using my GreenGo afterwards?

If you know you would only stop for a short break and you wish to continue your journey, you may want to choose the parking mode. By doing so you can easily park the GreenGos, so your rental won’t stop and we charge you a more favourable fee. To start parking you need to:

  • apply the hand brake
  • put the gearshift in parking (P) mode
  • turn off the headlights
  • and close the GreenGo by pressing the blue P in the application

Make sure to enable push notifications on your phone because you will receive a push message if your parking is started.

Where and how can I finish my rental?

You can take the GreenGos anywhere in Hungary but keep in mind that every car has valid Pest county highway vignettes only!When finishing your rental in the service area:

  • park the GreenGo in a publicly available legal parking spot where it is legal to park on the next 7 days
  • or in one of the accessible private properties according to our GTC 2.13. since you can close your rental in the GreenGo airport parking lot and in the parking lot of Margaret Island 
  • be sure that you leave the GreenGo with at least 9% of charge according to the app.

Don’t forget that you have to pay all through your rental until you close it. The battery level of the GreenGo you are renting is always your responsibility. You’d better find another car if the battery is getting low or it turns out that your trip is going to be longer than the range of your GreenGo – our daily maximum fee is not just for one rental, but as many rentals with as many GreenGos you wish.

How can I get to the airport with GreenGo?

Find our parking lot with the airplane marker next to the airport, tap on it and then the navigation button so you can easily get there. At the parking lot follow the GreenGo signs all the way to the designated GreenGo parking spaces (aka our airport charging station). Please reverse into the parking space so the car can be easily connected to the charger. If you’d like to help us, please connect your GreenGo to one of the chargers before finishing your rental. If it is a GreenGo with less than 30% charge, you will get 10 bonus minutes for your contribution.
There is no need to walk, our shuttle buses give you a lift to the terminal. Show the rental in the application that you’ve just finished (Contracts/Rentals menu, Rentals button) at the reception of the parking lot – this is your ticket to the transfer, you don’t have to pay anything on the spot. It’s usually a 5 minute trip to the terminal, 15-20 at most depending on the traffic situation. Keep this in mind when planning your trip.
Find further information and our special airport price here.

How can I get to the city with GreenGo from the airport?

Tap the marker of the airport or go to the app's Contact menu to find the phone number of the GreenGo airport transfer. Call this number 10 minutes prior to your arrive at the terminal exit – in other words, when you leave the baggage claim area, according to our experience. During high times it could even take 15-20 minutes for us to get there. Book one of the GreenGos waiting for you at the airport parking lot and show your ongoing booking to the shuttle bus driver – this is your ticket to the transfer, you don’t have to pay anything on the spot.
Find further information and our special airport price here.

How do GreenGo charging stations work?

Tap a GreenGo charging station on the map to see the number of available charging points and free cars. You can ask for navigation to the charger if needed, by tapping the arrow or the icon of the charger on the left.
Want to charge a GreenGo? Don’t worry if you have never charged electric cars before, just follow the step-by-step instructions in the popup window. First, tap on the details button of the charging station to see the available chargers, then press Start. Unplug the cable from the station, open the charging socket of the GreenGo – you might to press the central lock open for this. Plug in the charging cable and that’s it! Park or finish your rental – as you wish.
You can charge whichever GreenGo you want regardless the battery level, but you get 10 bonus minutes if you finish your rental of a GreenGo with less than 30% charge.
Need a car being charged at a station? The number of the available cars on the charging station are shown on the marker of the station. Tap the details of the station to rent one of the available GreenGos. Click on rental start and when the GreenGo is unlocked, you can unplug the charging cable and plug it back on the station. After this comes the interior rating of the GreenGo.
You will find all info about how to stop the charing on help screen during your rental start.

What to do if I get stuck with a GreenGo?

If you encounter a difficulty with starting or ending a rental, reach out to our technical helpdesk at +36 1 999 6469 so we can help.

Can’t close my rental, what should I do?

A push notification will be sent to your phone giving the reason why you aren’t able to close your rental, but these are the steps you should pay attention to:

  • the GreenGo is in the service area
  • apply the hand brake
  • put the gearshift in parking (P) mode
  • turn off the headlights
  • all the windows are up

If these conditions are fulfilled, and you are still unable to close your rental, call our technical helpdesk at +36 1 999 6469 and we help you through.

What to do in case of an accident?

Hopefully it never happens to you, but if it does:

  • call the police. If any casualties occurred, call the ambulance as well
  • call our technical helpdesk at +36 1 999 6469 so we can send someone to assist you on the spot
  • upload photos of all the damages in the app's Report accident menu
  • don’t move the car, otherwise it could make it difficult to determine who was responsible for the accident

If you take the responsibility for the accident, all you have to do is call us and we’ll take over the car.

Do I have to drive if I rent a GreenGo?

Yes, you do. It is you who registered for our service and who has contractual agreement with GreenGo. You mustn’t let anyone else drive the car during your rental. If you fail to obey this rule, you will be charged for it according to our GTC.

Can I transport animals?

No. We kindly ask you not to transport your pet in GreenGos, as we use the cars together and it may bother others (e.g. allergic reactions). In case we have to suspend a car for an extra cleaning, the previous user will be charged for it. If you experience any sign of a pet in a GreenGo (fur, pawprints), please report it via the application at the beginning of your rental.

Can I eat, drink or smoke in the car?

No. We kindly ask you not to eat, drink or smoke in GreenGos, as we use the cars together and it may bother others. In case we have to suspend a car for an extra cleaning, the previous user will be charged for it. If you experience any sign of the above in a GreenGo, please report it via the application at the beginning of your rental.

What is the maximum of rental time?

The maximum rental time is 72 hours in which the driving and parking minutes are included, but the minutes for booking and booking extension are not. If you only use one GreenGo (meaning that you don’t change cars for a 24 hour period) the daily fee charged for driving, parking and booking extension is capped at 9 990 Ft for the VW e-up! [18 kWh], while for the VW e-up! [36 kWh] and Skoda Citigo e iV [36 kWh] you will be charged 11 490 Ft for 24 hours in the Green Plus price plan. In the Green package, the daily fee for VW e-up! [18 kWh] is 12 490 Ft, while for the VW e-up! [36 kWh] and the Skoda Citigo e iV [36 kWh] it is 13 990 Ft.
(For further info: What is the daily fee?)

Where can I ride my GreenGo? Can I leave Budapest?

You can go anywhere within Pest county with your GreenGo, all our cars have valid Pest county highway vignettes. Check the battery level when planning a longer drive. Keep in mind that you have to get back to the service area in order to close your rental and be sure that you leave the GreenGo with at least 9% of charge according to the app..

What is the daily fee?

If you only use one GreenGo within a 24 hours period, the fee charged for driving, parking and booking extension is capped at the prices below in case of your price plan.
In the Green Plus package, the daily fee for VW e-up! [18 kWh] is 9 990 Ft, while for the VW e-up! [36 kWh] and the Skoda Citigo e iV [36 kWh] it is 11 490 Ft.
With the Green package you will be charged 12 490 Ft for the VW e-up! [18 kWh], while for the VW e-up! [36 kWh] and Skoda Citigo e iV [36 kWh] you will be charged 13 990 Ft for 24 hours. 

How far a fully charged GreenGo can go?

Select a GreenGo on the map and tap on it: you will see its battery level and an estimated range which you can achieve with modest driving. The range of a VW e-Up is around 110 km and in case of a Škoda Citgo the ragne is 230 km, though it highly depends on your and the previous users’ driving style, whether or not you turn on the heating or the air condition and whether you drive on a hilly or a flat road. You can save energy by using ECO or ECO+ mode and selecting B gear.
Anyhow, when closing your rental be sure that you leave the GreenGo with at least 9% of charge according to the app. The battery level of the GreenGo you are renting is always your responsibility. You’d better find another car if the battery is getting low or it turns out that your trip is going to be longer than the range of your GreenGo.

Am I allowed to use the bus lane with GreenGo?

No, you are not. We have to leave the bus lanes for other means of public transportation and the taxis.

How can I pick up or leave a car at Margaret Island?

Parking is free for our electric cars in the parking lot of Margaret Island. Just leave the ticket in the glovebox or in other compartment of the car so the next user would exit the parking lot without any trouble. If you start your rental in the parking lot and you can’t find the ticket, ask for help from the parking lot attendants. Present them your driving licence and the traffic licence of the car that you can find in the glovebox. Call us at +36 1 999 6469 if something would go wrong and you couldn’t get out.

Can I close my rental at Dísz square, Castle District?

As the parking lot of Dísz square is part of our service zone you can finish your rental there. Note that parking requires further payment of parking fees, if you go through the barriers to the inner part of the Castle. Thus you can only park, but you cannot close your rental there.

Do I need to charge the cars?

Our team is responsible for charging GreenGos, thus you don’t have to charge them. Although, if you’d like to charge a GreenGo, we will be thankful for it and doing so you can earn some bonus minutes as well (more info about charging our cars: How do GreenGo charging stations work?).
Please pay attention to close your rental with at least 9% of charge according to the app. Since the battery level of the GreenGo you are renting is always your responsibility, you’d better find another car if the battery is getting low or it turns out that your trip is going to be longer than the range of your GreenGo.

Other

What are the bonus minutes?

You can get bonus minutes by inviting others to register for GreenGo or during special promotions. If you have bonus minutes you can use them to reduce your driving and parking minutes. At the end of your rental, in the Close rental window use the slider to set how many you want to use, or just tap maximum to use as many as possible.
Don’t want to miss our next promotion? Just set it at Profile/Sign up for special offers, newsletter menu and wait for our next offer.

How can I earn bonus minutes?

The easiest way to get bonus minutes is either to invite a friend to GreenGo through the app under the Recommend GreenGo menu or to charge our cars at one of the GreenGo charging stations. With a recommendation your invitee gets 30 bonus minutes for a successful registration and you also earn 30 free minutes, after your invitee rents a GreenGo. Charging a GreenGo is worth 10 bonus minutes.  (Detailed information about charging our cars: How do GreenGo charging stations work?) Note that these bonus minutes expire one month after getting them. Check your available bonus minutes in the app on the top of the menu.

What are those tiny blue zones near the service area?

These are GreenGo's discounted parking areas where you can park your GreenGo significantly cheaper than any other places. 5 Ft/min for the Green Plus package and 8 Ft/min for the Green package. Please make sure that you choose a well-charged GreenGo since some of these zones are a bit further away from the service area boundary and you cannot close your rent there.
Please also pay attention to parking rules within the zones.

Currently, these are GreenGo's discounted parking areas:

  • Alcsútdoboz – Arborétum
  • Biatorbágy – Premier Outlet
  • Budakalász – Lupa-tó
  • Budakalász – Omszki-tó, Auchan
  • Budakeszi – Vadaspark
  • Budaörs – Gazdapiac
  • Budaörs – IKEA, Mömax, Auchan, Decathlon
  • Budaörs – Metro
  • Budaörs – Obi
  • Budaörs – Tesco, XXXLutz, Intersport, Praktiker
  • Budapest – Aquaworld
  • Budapest – Csepel-sziget - Kolonics György sétány
  • Budapest – Csepel-sziget - piac, Rákóczi kert
  • Budapest – Csepel-sziget - strandfürdő
  • Budapest – Csillaghegyi strandfürdő
  • Budapest – Hármashatár-hegy
  • Budapest – Hűvösvölgyi Nagyrét
  • Budapest – IKEA, Auchan Soroksár
  • Budapest – Kamaraerdő
  • Budapest – Külkerpark
  • Budapest – Naplás-tó
  • Budapest – Népsziget
  • Budapest – Normafa
  • Budapest – Obi Soroksári
  • Budapest – Paskál Fürdő
  • Budapest – Savoya Park
  • Budapest – Campona, Tropicarium
  • Budapest – Zugligeti Libegő
  • Dunakeszi – Auchan, Bauhaus
  • Dunakeszi – Strand
  • Dunavarsány – Rukkel-tó
  • Etyek -  Etyeki Kúria
  • Gödöllő – Királyi Kastély
  • Gödöllő – Repülőtér
  • Gyömrő – Tófürdő
  • Martonvásár – Brunszvik kastély
  • Mogyoród – Aquapark
  • Pilisborosjenő - Kevélyhegyi tanösvény
  • Piliscsaba - Nagy-Kopasz-hegy
  • Pilismarót - Maróti Kiskert
  • Pilisszentiván-Jági tanösvény
  • Pilisszentkereszt – Dobogókő
  • Pilisszentlászló - Hegytető, Spartacus-ösvény - Apát-kúti-völgy
  • Ráckeve – Belváros
  • Solymár – Vár
  • Szentendre – Óváros, Dunakorzó
  • Szentendre – Skanzen
  • Vác – Duna-part
  • Vácrátót – Botanikus kert
  • Veresegyház – Medvefarm
  • Visegrád – Füvészkert
  • Visegrád – Vár

How can I purchase GreenGo package?

Go to the app's GreenGo Package menu to see the available amount of your GreenGo package with its expiration date. Here you can buy new GreenGo packages as well. The bigger the package, the more the discount you get and the longer your package is available.
GreenGo package is used for deducting the cost of your rentals i.e. driving, parking and extended booking fee. If you have a package you don’t have to do anything, it is used up automatically. Don’t forget to use up you whole package before its expiration date, because the unused part cannot be prolonged or cashed back.

Do I have to purchase GreenGo package to use GreenGo?

No, you don’t. If you’re sure that you would use GreenGo a lot in the near future, it worth buying a GreenGo package, because we are crediting some extra depending on the type of the GreenGo package. You are an occasional user and do not wish to take this opportunity? No worries, use our service without having a GreenGo package, and we will charge you according to your price plan.

What should I do if the car’s condition prevents me from driving it (e.g. very dirty, damaged)?

In this situation we kindly ask you to report this via the application when you start the rental. If you do not wish to drive the car in that condition, let our technical helpdesk team know about the issue, call us at +36 1 999 6469 and we reimburse the rental.

What kind of insurance do the GreenGos have?

All the GreenGos have both compulsory third party liability insurance, and comprehensive insurance. If you are responsible for an accident, the deductible will be billed to you plus the administration fees. In case of glass damage the deductible is 20% of the full cost of the damage, otherwise the deductible is as follows:

  • the full cost of the damage up to 100.000 HUF of damage
  • 100.000 HUF up to 1.000.000 HUF of damage
  • 10% of the full cost of the damage over 1.000.000 HUF of damage

How can I find out the costs of my rental? When do I get my invoice?

We send you an email right after closing your rental. You can find in this summary all the important data of you drive: your starting and ending address, your driving and parking minutes, the time you spend on booking extension and all your redeemed bonus minutes.
IMPORTANT: You will find neither the discounts, nor the daily fee, nor the corrections in this letter. Thus you’ll find the exact cost of your rental in your invoice sent to you via email the day after your rental.

I haven’t even driven any GreenGo, why did you charged my bank card?

There is a one-time fee for signing up for GreenGo. The 1 490 HUF registration fee is charged the day after your contract is activated. The good news is all this amount can be fully used up for driving. This GreenGo package of yours is valid for 1 month. The package can be freely used right after your account is activated, however, it will only appears in the app's GreenGo Package menu after your bank card was successfully charged.

How can I change my personal data?

To modify your personal profile tap Profile menu in the app. If you modify your personal data or driving license, your account will be suspended until we verify the new data, so please let us know about the modification immediately.

How can I change my price plan?

You can change your price plan any time under the Contracts/Rentals menu. If you change from Green Plus to Green your new price plan starts on the next billing date while it starts on the next day if you change from Green to Green Plus. Which price plan is to choose? It is worth to have Green Plus price plan, if you are a regular GreenGo user and drive more than 66 minutes per a month. Find further information about our price plans here.
To the representatives of our business partners: contact us at ugyfelszolgalat@greengo.com to change your price plan.

I forgot my PIN code, what should I do?

You can change your forgotten PIN code through the application, under your Personal profile in the PIN code setting menu. If you allow biometric identification, you don’t even need to remember your PIN code. Just don’t forget to bring your fingerprint (touch ID) or your face (face ID) when you are greengoing.
Note: You can only change your PIN if you don’t have a rental running.

I forgot my login name and/or my password, what should I do?

Find your login name in the validation email we sent you during your registration (subject: validate your email address). If you can’t find it, contact us at ugyfelszolgalat@greengo.com and we help you.
You can request a new password in the application. To do this, enter your email address or username in the login field, click the Forgot Password button and follow the instructions.

How can I change my email address?

If you don’t use the email address anymore you provided earlier, please go to My details on the webpage or Profile menu in the app and set a new one. Don’t forget to validate your new email address by typing the 6 digit code sent to your new address.

Where can I follow my expenses?

You can check your invoices in the app under the Contracts / Rentals menu. We also send the invoice via email usually the day after your rents. Note that you won’t necessarily find the exact cost of your drive in the email sent right after closing a rental because it doesn’t contain any of the discounts, daily fee or corrections that could be applied on your rental.

I’ve got a bone to pick with GreenGo. What can I do?

In case of an ongoing rental please reach out to our 24/7 technical helpdesk at +36 1 999 6469 and we help you. In any other case please write us at ugyfelszolgalat@greengo.com and we get back to you asap.

How can I terminate my contract?

We are sorry to hear that you don’t want to greengoing anymore! Please share us why you decided this way so we could learn from it.
In case there is no way back let us know it via email (ugyfelszolgalat@greengo.com) or in person at our customer care office.