Oh no, are you really leaving?

If you terminate your contract, we'll lose a GreenGo friend and you'll leave a lot of cool stuff behind: 

• We can no longer come to your aid when you need a car 
• We can no longer drive you to the airport to say goodbye or welcome you 
• You can no longer take home easily half an apartment with the help of the giant Cargos 
• You can no longer take a break far from the city noise using the blue zones 
• You can no longer drive with us for the trees and work actively for a greener future 
• No longer can we offer discounts or wave hello from the car next door 

Would you still like to continue? 

If so, please log in the app and under My profile menu choose Delete Account, or drop us a mail at help@greengo.com and our customer service will contact you soon. If there is no obstacle to your request, your contract will be terminated within 3 working days and any data we have processed on the basis of your previous consent will be deleted within the timeframe set out in our Privacy Policy.  

If there is any obstacle to terminating your contract (you have a rental in progress or an unpaid bill) we'll contact you within 3 working days to tell you what to do next. 

But of course if you do stay, all this is irrelevant and it happens to be a really good day for everyone.

Data deletion process after receiving an account deletion request

The following data will be deleted after 3 working days (if there is no open invoice and/or rental):

• email address
• login name
• phone number
• any information on ID card or passport
• PIN code
• nationality
• password
• consent for marketing purposes
• any non complaint related emails sent from the registered email address

Data deleted after 120 days of receiving an account deletion request:

• selfie, picture of the driving licence, ID or passport
• bank card data
• IP address
• any complaint related emails sent from the registered email address

Data deleted after 5 years of the last closed rental

• name
• address
• any information on driving licence
• birth place, birth date
• mother's name